Cancellation and Refunds Policy

Cancellation & Refund Policy (Full Revised Version)

For purposes of this Refund Policy, “we”, “us”, or “our” refers to You Can Tours Japan dba youcantoursjapan.com, and “you” or “your” refers to the customer.

By engaging us to provide services, you agree to be legally bound by this Refund Policy. We may update or modify this policy at any time. Unless otherwise stated, changes take effect immediately, and your continued use of our services constitutes acceptance of the updated terms.

Cancellation

Cancellations due to COVID‑19 are not refundable.

If you choose to cancel your tour booking, the refund will be processed according to the cancellation time frames listed below. After deducting the applicable cancellation charges and any refund transaction fees, the remaining balance will be refunded within 10 days of the cancellation date.

Notice of Cancellation Time Frames

• More than 14 days before the meeting date
• Refund 100%, less applicable transfer commissions.
• Less than 13 days but more than 10 days before the meeting date
• Refund 50%, less applicable transfer commissions.
• (50% cancellation fee)
• Less than 10 days before the meeting date
• No refund.
• (100% cancellation fee)

Important

• Tour Price includes consumption tax (sales tax), where applicable.
• When calculating days, our system uses the tour’s scheduled start time in the local time zone. A 24‑hour period is counted as one full day.
• Cancellations may be submitted through the online booking system or by contacting us directly via the contact link or email.

Clarifying Example (Accurately Reflecting the Cancellation Percentages)

To avoid any confusion, and to accurately reflect the percentages described according to the Notice of Cancellation Time Frames, please see the sample case below:

Example:  

The tour start date and time is May 31 at 9:00 AM (Tour Local Time).

• More than 14 days in advance

If you cancel on or before May 16 at 8:59 AM, this is more than 14 days before the tour start time →

100% refund, less applicable transfer commissions.

• Less than 13 days but more than 10 days in advance

If you cancel on May 20 at 10:00 AM, this falls between 13 and 10 days before the tour start time →

50% refund, less applicable transfer commissions (50% cancellation fee).

• Less than 10 days in advance

If you cancel on May 22 at 9:01 AM, this is less than 10 days before the tour start time →

100% cancellation fee (no refund).

This example is provided solely to illustrate how the time‑based calculation is applied.